ODAYA
Support
Start here if something is not working as expected.
I cannot open an invitation
LINE invitation links are single-use and expire after 72 hours. After LINE identity verification, wait for the owner to approve the request. A forwarded link alone never reveals care information.
A notification did not arrive
Check ODAYA's notification settings and that your selected iPhone, LINE, or email channel remains available. Completion or a plan change stops future notices, but a notification already displayed by a device or provider cannot be recalled. Providers cannot guarantee display or receipt after accepting a message, so assignments remain authoritative in ODAYA's Plan.
Restore a purchase
Choose Restore Purchases in ODAYA Settings. Invited caregivers do not need their own subscription.
Contact
Email support@odaya.app in Japanese or English. This channel cannot provide emergency or medical advice.